If money was deducted from your account but the payment appears cancelled, failed, or the merchant didn’t receive it, don’t worry, your funds are safe.
Here’s what to do:
🧾 1) Collect all transaction details
Before contacting support, gather:
- Amount sent
- Date and time of the payment
- Screenshot of the payment status inside Peanut (you can just share the receipt link)
This information helps us review your case quickly.
📩 2) Contact Peanut Support
Go to peanut.me/support and send your transaction details.
💸 3) Refund timeline
Usually the Refunds are processed in 48hr.
NOTE: If you had an issue with a payment on Saturday or Sunday, the refund will be processed on Monday, refunds are only handled on workdays.
🔒 Important
Your funds are never lost. Cancelled or failed transactions are automatically reversed by the provider once confirmed.