To complete your identity verification (KYC), follow these steps:
- Go to Settings → Identity / Verification → select your country.
- Upload a clear photo of your government-issued ID and, if requested, a proof of address.
- Make sure all personal details exactly match your documents (name, date of birth, address, etc.).
- Accept any terms to finish the process.
- Refresh the page or log out and back in.
- Try using a different browser or device.
- Use the direct verification link sent by our support team.
- Send screenshots of the issue if it persists.
- The country or region isn’t yet supported by our verification provider. You can check the full list here:
- The address is in New York or Alaska, which are not supported regions. Try entering a different address.
- The photos are unclear or documents expired — please re-upload clearer ones.
- Send or receive money between bank accounts (on/off-ramp)
- Pay QR codes in Argentina or Brazil
If the flow seems stuck, try these quick fixes:
⏱ Timing:
KYC reviews are usually completed within 15 minutes, but if the system requires an extended review, it may take up to 24 hours.
If more than 24 hours have passed, please contact Peanut support so we can check or escalate your case.
🚫 Common rejection reasons:
💡 Important:
KYC is not mandatory to use Peanut.
You only need to verify your identity if you want to:
These checks are required due to regulatory and compliance obligations for handling fiat payments.